Individuals who work in a front of house situation such as a
hotel or leisure centre reception play a pivotal role in any
business as it is very often this role that leaves a lasting
impression with the customer.
Throughout this programme you will gain
all the skills to effectively deal with arrivals and general duties
in the reception department and learn how to deliver excellent
customer service to every single customer. All the skills gained as
part of this programme are transferable, meaning that they are
relevant to any industry sector.
Framework Structure
Learners will need to achieve the following three NVQ
mandatory units:
- 101 Maintain a safe, hygienic and secure working
environment
- 104 Work effectively as part of a hospitality team
- 201 Give customers a positive impression of yourself and your
organisation (ICS)
Learners will also complete the following NVQ optional
units:
- 252 Deal with arrival of customers
- 257 Communicate in a business environment (CfA)
- 258 Provide reception services (CfA)
- 259 Store and retrieve information (CfA)
- 261 Resolve customer service problems (ICS)
- 275 Maintain customer service through effective handover
(ICS)
- 205 Maintain and deal with payments
- 666 Employment rights and responsibilities in the hospitality,
leisure, travel and tourism sector
Funded learners will also complete the
following:
- Technical Certificate:
- Level 2 Certificate in Hospitality and Catering Principles (Front
of House Reception)
- Key Skills (if required):
- Level 1 Application of Number
- Level 1 Communication
- Personal Learning and Thinking Skills
Programme Length
Apprenticeships typically take between 6-18 months to
complete.
Other Information
Qualification and programmes can be subject to change at any
time.
