This qualification is suitable for sales or customer advisors or
anyone wanting to move into this area from any part of the business
that can do sales shifts in order to meet competencies.
Learners will be able to choose one of
the following routes:
You will learn how to manage and prioritise time for your sales
activities and demonstrate compliance with legal, regulatory and
ethical requirements for sales. You will also gain the skills to
sell products face to face, generate and follow up on sales leads
and handle any objections when they arise confidently and
efficiently. As part of the programme you will also learn how to
identify new ways of working to improve the sales delivery via the
team.
Framework Structure
Learners will need to achieve the following three NVQ
mandatory units:
- 201 Time planning in sales
- 202 Complying with legal, regulatory and ethical requirements in
a sales or marketing role.
- 214 Deliver reliable customer service
And complete the following four NVQ optional
units:
- 205 Selling by telephone - outbound
- 212 Generating and qualifying sales leads
- 213 Meeting customer's after sales needs
- 203 Selling face to face
Learners following the 'Call Centre' route will complete
the following three NVQ optional units (your mandatory units are
the same as for the generic route).
- 205 Selling by telephone - outbound
- 206 Inputting and accessing sales or marketing data in
information systems
- 217 Communicate information and knowledge in a call centre
Funded candidates will also complete the
following:
- Key Skill Application of Number Level 1
- Key Skill Communication Level 1
- LAO Certificate in Principles of Sales Level 2
- Personal Learning and Thinking Skills
Programme Length
Apprenticeships typically take between 6-18 months to
complete.
Other Information
Qualification and programmes can be subject to change at any
time.
