Front of House Reception

• Programme Overview
• Programme Structure
• Other Information

• Individuals who work in a front of house situation such as a hotel or leisure centre reception play a pivotal role in any business as it is very often this role that leaves a lasting impression with the customer.

  Throughout this programme you will gain all the skills to effectively deal with arrivals and general duties in the reception department and learn how to deliver excellent customer service to every single customer. All the skills gained as part of this programme are transferable, meaning that they are relevant to any industry sector.

• Framework Structure

  Learners will need to achieve the following three NVQ mandatory units:
  - 101 Maintain a safe, hygienic and secure working environment
  - 104 Work effectively as part of a hospitality team
  - 201 Give customers a positive impression of yourself and your organisation (ICS)

  Learners will also complete the following NVQ optional units:
  - 252 Deal with arrival of customers
  - 257 Communicate in a business environment (CfA)
  - 258 Provide reception services (CfA)
  - 259 Store and retrieve information (CfA)
  - 261 Resolve customer service problems (ICS)
  - 275 Maintain customer service through effective handover (ICS)
  - 205 Maintain and deal with payments
  - 666 Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

  Funded learners will also complete the following:
  - Technical Certificate:
  - Level 2 Certificate in Hospitality and Catering Principles (Front of House Reception)
  - Key Skills (if required):
  - Level 1 Application of Number
  - Level 1 Communication
  - Personal Learning and Thinking Skills

• Programme Length

  Apprenticeships typically take between 6-18 months to complete.

  Other Information

  Qualification and programmes can be subject to change at any time.