Food and Beverage Service (Counter Takeaway)

• Programme Overview
• Programme Structure
• Other Information

• This level 2 Food and Beverage NVQ Diploma is an ideal programme which provides those wanting to develop their skills further in the area of food and drink service an excellent foundation for their career. Suitable for staff which work in a variety of areas of front of house service such as serving customers drink and food via front counter takeaway operation, preparing and serving hot drinks, taking payments and demonstrating excellent customer care skills.

  Learners will be able to choose one of the following routes:

  • Food Service
  • Beverage Service

  Throughout the programme learners will gain a better understanding of food and drink service hygiene, team working and food safety in the workplace, as well as full silver service, cover changes or service sequences, service of hot and cold beverages accompaniments and customer service.

• Framework Structure

  Learners will need to achieve the following four NVQ mandatory units:
  - 101 Maintain a safe, hygienic and secure working environment
  - 104 Work effectively as part of a hospitality team
  - 201 Give customers a positive impression of yourself and your organisation (ICS)
  - 204 Maintain food safety when storing, holding and serving food

  Learners following the 'Food Service' route will complete the following NVQ optional unit:
  - 110 Provide a counter and takeaway service

  Learners following the 'Beverage Service' route will complete the following NVQ optional unit:
  - 217 Prepare and serve dispensed and instant hot drinks

  Learners will also complete the following NVQ optional units:
  - 273 Promote additional services or products to customers (ICS)
  - 275 Maintain customer service through effective handover (ICS)
  - 205 Maintain and deal with payments
  - 666 Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

  Funded learners will also complete the following:
  - Technical Certificate:
  - Level 2 Award in Hospitality and Catering Principles (Food and Beverage Service)
  - Key Skills (if required):
  - Level 1 Application of Number
  - Level 1 Communication
  - Personal Learning and Thinking Skills

• Programme Length

  Apprenticeships typically take between 6-18 months to complete.

  Other Information

  Qualification and programmes can be subject to change at any time.