Hospitality Supervision and Leadership

NVQ Level: 3

The Hospitality and Supervision Leadership Level 3 NVQ is an extremely valuable programme for those wanting to pursue a management position within the hospitality industry.
Learners will be able to choose from the following routes:
- Drinks Service
- Food Operations
- Food Service
- Functions
- Housekeeping
- Portering
- Reception
- Reservations
Throughout the programme you will learn how to provide leadership to your team and develop your relationships with your colleagues in order to improve customer service, as well as learning more about health, hygiene, safety and security in your working environment.
Framework Structure
Learners will need to achieve the following five NVQ mandatory units:
- 401 (HSL1) Set objectives and provide support for team members
- 402 (HSL2) Develop productive working relationships with colleagues
- 403 (HSL3) Contribute to the control of resources
- 404 (HSL4) Maintain the health, hygiene, safety and security of the working environment
- 405 (HSL5) Lead a team to improve customer service
Learners will also complete one of the following NVQ Section B optional units:
- 407 (HSL7) Supervise food production operations
- 408 (HSL8) Supervise functions
- 410 (HSL10) Supervise food services
- 411 (HSL11) Supervise drink services
- 417 (HSL17) Supervise housekeeping services
- 420 (HSL20) Supervise portering and concierge services
- 421 (HSL21) Supervise reception services
- 422 (HSL22) Supervise reservation and booking services
Learners will also complete the following NVQ Section C optional unit:
- 423 Improve the customer relationship
- 424 Support learning and development within own area of responsibility
Funded learners will also complete the following:
- Technical Certificate:
- Level 3 Award in Hospitality Supervision and Leadership Principles
- Key Skills (if required):
- Level 2 Application of Number
- Level 2 Communication
- Personal Learning and Thinking Skills
Programme Length
Apprenticeships typically take between 6-18 months to complete.
Other Information
Qualification and programmes can be subject to change at any time.

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Hospitality Supervision and Leadership

Framework Structure

Programme Length

Other Information