Active Leisure, Learning and Well-being Operational Services
NVQ Level: 2-
This qualification is targeted at staff members who are heavily involved operationally within the work place. Ideal candidates would be recreational assistants, lifeguards, multi skilled receptionists and even some duty managers.
Learners will be able to choose from the following routes:- Dry
- Pool
- Reception
Candidates will need to demonstrate competence in areas such as health and safety, dealing with customers, cleaning and wet or dry side duties.
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Framework Structure
All learners will need to achieve the following four NVQ mandatory units:
- 203 Give customers a positive impression of yourself and your organisation
- 213 Support the work of the team and organisation
- 215 Promote health, safety and welfare in active leisure and recreation
- 216 Support equality and diversity in active leisure and recreationAnd complete four of the following NVQ optional units:
- 217 Set up, take down and store equipment (Pool and Dry pathway)
- 219 Resolve customer service problems (Reception pathway only)
- 13 Maintain the safety of the pool environment and its users (Pool pathway only)
- 15 Process payments for purchases (Reception pathway only)
- 16 Provide a facility reception service (Reception pathway only)
- 21 Clean and tidy facility areas (All pathways)
- 22 Deal with substances hazardous to health (Dry pathway only)
- 28 Check and maintain sport/play surfaces and equipment (Pool and Dry pathway)Funded learners will also complete the following:
- Key Skill Application of Number Level 1
- Key Skill Communication Level 1
- Active IQ Certificate in Sport and Active Leisure Facility Operations Level 2
- Award in Employment Awareness in Active Leisure and Learning Level 2
- Personal Learning and Thinking Skills -
Programme Length
Apprenticeships typically take between 6-18 months to complete.
Other Information
Qualification and programmes can be subject to change at any time.
