At Waterfield House Surgery you will be supporting the business all round by being at the front desk – booking appointments, answering queries, communication with GP/Nurses on behalf of patients; back office function includes registrations, prescriptions, filing and administration.
Key Areas Of Responsibility:
● Communication.
● Filing and Administration.
● Registration.
● Prescriptions.
● Legal.
● Housekeeping.
Performance will be satisfactory when:
● There is prompt response to all patient enquiries face to face, on the phone, by email and letter.
● Patients are informed if a doctor is running late or called out.
● The phone is answered within 4 rings politely with an appropriate greeting.
● The messages are logged on the clinical system with full details of receipt, and passed to the relevant practice member as soon as possible.
● A helpful and courteous manner is evident.
● Confidentiality clauses in the contract are adhered to.
● Non clinical patient care, i.e. dealing with requests for information, test results, requests to speak with clinical staff are dealt with promptly and efficiently.
● Patients have easy access to any relevant leaflets, support groups, carers, PPG, associations etc.
● All patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
● All queries and requests for assistance from patients and other visitors to the practice are handled promptly and appropriately.
● Clinicians are not interrupted during surgery unless it is an emergency. The message facility on EMIS is used to bring urgent requests to a clinician’s attention.
At Waterfield House Surgery, you will be working towards a Customer Service Level 2 apprenticeship over the course of 15 months.
Desired Skills
- Friendly - IT Skills - Attention to details
Personal qualities
- Approachable
- Enthusiastic
- Time keeping skills
Qualifications required
No qualifications required!
Future prospects
There is potential for the candidate to progress into one of the business function after the apprentice role should there be an opening.
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
Our ethos is that of a ‘not for profit’ organisation. We value General Practice and feel that by strengthening our members we are also benefitting the patients in our local communities.
Our Board of Directors consist of dedicated and enthusiastic local GPs and Practice Managers.
Employer
Waterfield House Surgery - Pembury
Visit employer websiteAddress
186 Henwood Green Road
Kent
Tunbridge Wells
TN2 4LR
The map below displays the employer’s location, please check travel times before applying.