Desired skills

• You must be able to undertake the studying and coursework required to complete the course and end point assessment.
• Commitment to completing the apprenticeship and incorporated qualifications.
• Good people skills enabling strong relationships externally and internally, to be built and maintained.
• Commitment to customer service standards.
• Able to follow clear instructions given.
• May have some knowledge of relevant Health and Safety procedures.
• Able to use tools, equipment as required for the role.
• Strong organisational skills e.g. diary and task management.
• Excellent IT skills including MS Excel (essential), Word (essential), PowerPoint (essential) and MS Outlook (essential), MS Sharepoint (desirable).
• Excellent communications skills, written and verbal.
• Good attention to detail.
• Able to use own initiative, a proactive self-starter.

Personal qualities

Our people are our greatest asset, so we’re keen to employ candidates that share our values and behaviours;

• Love people and places
• Welcome everyone
• Think now and for ever and make it happen.

These were developed with our staff and volunteers and are at the heart of everything we do.

We’re looking for people with;

• The ability to act as a frontline representative of the National Trust, proactively displaying our values and behaviours and responding to customer queries in a positive manner.
• An empathy and understanding for the National Trust and its mission
• An enthusiasm and willingness to learn.
• Able to work flexibly as part of a team, as well as under their own initiative.

Qualifications required

To apply for this role you will need 5 GCSEs at levels 4-9 (grade C and above), including Maths and English (or equivalent)
Full, clean driving licence.

Future prospects

The National Trust is Europe’s largest conservation charity. We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training, support and development that you need to achieve your goals. This is an extraordinary role for your CV, particularly for anyone wanting to pursue a career in the charity sector and/or nature conservation.

There are many business support roles across the organisation providing potential opportunities for new challenges and growth to support an ongoing career with the National Trust.

Training to be delivered

Functional Skills Level 2 - English and Maths
Business Administrator Apprenticeship Level 3
Ongoing Training and Development

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