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Customer Service Specialist Level 3
Customer service specialists offer direct customer support within all sectors and organisation types. They support the Customer Service department and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems. As an expert in the organisation’s products and/or services, they share knowledge with the wider team and colleagues. They gather and analyse customer information that influences change and improvements in service.
A Customer Service Specialist utilises both organisational and generic IT systems to carry out the role. This could be in many types of environment, including contact centres, retail, web chat, service industry or any customer service point.
Candidates do not need to have managerial responsibilities to complete the apprenticeship, but should have elevated Customer Service responsibilities. The Customer Service Specialist Level 3 apprenticeship could relate to the following job roles:
- Customer Service Specialist
- Customer Service Manager
- Customer Service Team Leader
- Customer Specialist
- Customer Service Technician?
- Customer Service Professional
- Contact Centre Team Leader
- Contact Centre Specialist
Speak to an advisor: 0333 0143 669
Customer service specialists offer direct customer support within all sectors and organisation types. They support the Customer Service department and act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems. As an expert in the organisation’s products and/or services, they share knowledge with the wider team and colleagues. They gather and analyse customer information that influences change and improvements in service.
A Customer Service Specialist utilises both organisational and generic IT systems to carry out the role. This could be in many types of environment, including contact centres, retail, web chat, service industry or any customer service point.
Candidates do not need to have managerial responsibilities to complete the apprenticeship, but should have elevated Customer Service responsibilities. The Customer Service Specialist Level 3 apprenticeship could relate to the following job roles:
- Customer Service Specialist
- Customer Service Manager
- Customer Service Team Leader
- Customer Specialist
- Customer Service Technician?
- Customer Service Professional
- Contact Centre Team Leader
- Contact Centre Specialist
Speak to an advisor: 0333 0143 669