Recruiting talent in a virtual world for the Financial Ombudsman Service

  • Financial Ombudsman Service (FOS) required high quality candidate attraction to bring fresh talent into the business within a three-month period.
  • There was a clear focus on making sure processes were not compromised by utilising a fully virtual approach.


  • Lifetime’s experienced AR service worked in partnership with FOS to attract, identify, hire, and onboard new recruits at speed.
  • Developed a unique screening process for FOS to include diversity, eligibility, suitability, and competency metrics.
  • Prepared the candidates for virtual assessments and interviews, providing pastoral support and interview guidance.
  • Engaged effectively with Line Managers to shift perceptions and drive success.  


  • Generated 1000 high quality applications in two weeks.
  • Significantly reduced the workload for Financial Ombudsman Service’s recruitment team.
  • 97% attendance at assessment days and interviews.
  • 25 high quality candidates enrolled in the space of four days.
  • Whole process was delivered within required timescales of three months.
financial ombudsman logo

The results have been impressive given our challenging timescales, our partnership with Lifetime has been critical in driving the success of our candidate attraction activity. The level of interest and quality of candidates have far exceeded our expectations

Serena Phillips Apprenticeship Programme Partner

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