Unrivalled customer experience starts with upskilled people
As consumer behaviours shift dramatically, expectations increase and the
e-commerce boom only continues to accelerate, retailers face mounting pressure to deliver a first-rate customer experience. It’s never been more crucial either – 96% of consumers say customer service is important in their choice of loyalty to a brand.
Exceeding customer expectations begins with upskilled people. And in a rapidly transforming industry, retail apprenticeships that deliver role-relevant, ready-made training are the key to developing the customer-facing teams that will make it happen.
Having built long-standing, trusted partnerships with some of the biggest operators in UK retail, Lifetime’s retail-specific programmes attract, develop and retain the future-ready skills needed for businesses to remain at the forefront of the retail sector’s competitive and evolving marketplace.
Our retail partners
Why Lifetime's retail programmes?
Our programmes are designed to develop the skills needed to exceed the customer service expectations of tomorrow.
Excelling in customer experience
Supercharging ecommerce skills
Fully-branded programmes
Consistency, on a national scale
Lifetime's retail apprenticeships
Our apprenticeships are role-relevant and industry-recognised, designed to address and overcome skills gaps in retail.
Contact us for more information on these programmes.
Why use our apprenticeship service?
Expert learning coaches
With hands-on experience in retail, from working as employees on the shop floor, to managerial roles or working in head office, our learning coaches are experts in their field. Their unique industry insight is invaluable to enhancing the learning experience at every level – and shaping training that makes the most impact.
Fill your retail vacancies
We recruit over 5,000 people every year into life-changing career opportunities, helping our partners to build a future-ready workforce. Working in partnership with your managers, we attract, screen and shortlist the best candidates and get them interview-ready, so your managers save time and you recruit quickly.
Boosting careers in retail
Our apprenticeships empower businesses with the upskilled people they need to stay ahead, by developing future-focussed progression pathways for employees across the retail sector. By aligning our retail programmes to existing roles, it’s easy to show team members their potential future in retail – and the best route to get there.
Social mobility, diversity and inclusion
Recruiting externally and improving access to retail training reaches and empowers more people in underrepresented communities, disadvantaged locations and low socio-economic groups. Retailers can drive social mobility and build a more inclusive workforce, gaining far more than increased skills and apprentice numbers.
Read our retail case studies
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Aiding retention and skills development
Learn how DX is nurturing in-house talent, with ambitions to create an apprenticeship culture throughout the business. -
Opportunities at scale
In partnership since 2017, apprenticeships from Level 2 to Level 5 have been essential in providing opportunities for all.
For smoother, more efficient and speedier deliveries that meet modern-day customer expectations, retailers are under pressure to operate the last leg of the supply chain seamlessly.
Our Logistics apprenticeships are a vital tool in supercharging delivery operations across the final mile, equipping businesses with the future-ready skills for unmatched customer service.
Upskilling across
the final mile
The UK’s top retailers choose Lifetime to attract, develop and retain essential skills that make a true impact on business success.
Speak to our teamWe’ve established a fantastic partnership; one we will continue to grow and extend. We work together to make sure our apprentices receive the best learning experience and are committed to supporting them develop.
