Trainee Charlotte Secures Dream Job

Charlotte Charles, who completed a traineeship with support from Lifetime Training, is now enjoying a full-time
front-of-house role at luxury hotelier Radisson Blu Edwardian. This is her story…

I’d left school after my AS levels because I was losing the drive to stay on and study. But I couldn’t work out what to do. I started my traineeship course in August and could feel my confidence growing really quickly. I spent three weeks at college where my tutor, from Lifetime Training, took us through things like customer service and health and safety. We also covered details such as which glasses are used for different drinks, how best to speak to customers and all about the body language involved too.

Personally, when I learned more about the hospitality industry, I realised it had everything I was interested in – people, travel, languages and a career path. I knew instantly the reception area was where I wanted to be and I told my tutor early on that I would love to work there. If you’re looking for a walk in the park, this isn’t it. We do everything, from checking in guests to booking theatre tickets or helping with travel arrangements.

I just worked as hard as I could to show that I was worth keeping on. I love dealing with customers, and find my shifts race past.

Without the work experience the traineeship offered, I’d never have had the confidence to do the job – or even apply for it. Four months ago I got a permanent job working as a guest services coordinator on a hotel reception desk in Central London and I love it.

Wendy Menking, Group HR director of Radisson Blu Edwardian added:

“We’re keen to inspire more young talent to enter the hospitality industry. Giving young people the opportunity to see if this industry is right for them and to build their career prospects, skills and experience, is something we’re absolutely committed to. At this age, young people don’t always know what natural skills they have so it’s important we help them harness their existing talent and help them align that to a role that suits them.”

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