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IT Support Technician Apprentice - Slough

Intequal - Port Solent
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Intequal - Port Solent
At a glance
  • £256/ Week
  • 15 months
  • Advanced Level Apprenticeship
  • Monday to Friday. 8:00am - 5:00pm.
  • 13 Jun 2024
Closing date
  • 6 Jun 2024
Intequal - Port Solent
Intequal - Port Solent
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You will based at a school site and be part of the wider IT support function. Support will be delivered both remotely and in-person across the whole school estate. Support will cover Cloud and Network technologies, and will cover both hardware and software disciplines.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:
● Managing all incidents and IT support requests from receipt to resolution & closure
● Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
● Keeping accurate records of all site information using IT service management tools
● Providing excellence customer service to end users, such as staff & students
● Ensuring service level agreements are met
● Promptly completing any admin paperwork/documentation.

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

You will be working towards an Information Communication Technician Level 3 Qualification over the course of 15 months.

Desired Skills

You should be able to showcase some prior knowledge and skills within IT as a hobbyist. This could be offering IT support to friends and family, or building custom PC’s for example. Some customer service experience would also be desirable. You should have the ability to show empathy.

Personal qualities

● Excellent communication skills both spoken and written
● Team player
● Good time keeping and time management

Qualifications required

Grade 4/C or above in both English and Maths and a related technology qualification.

Future prospects

Possible full-time role upon successful completion of the apprenticeship.

Training to be delivered

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

Sweethaven deliver secure and sustainable managed IT solutions for businesses and the educational sector across the South East of England. Sweethaven is part of the inTEC GROUP.

Employer

Intequal - Port Solent

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Address

Sweethaven Computers

Berkshire

Slough

SL3 7EF

The map below displays the employer’s location, please check travel times before applying.

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Closing Date