As an IT Apprentice, you will be an essential part of the team, responsible for provisioning new equipment and working as 1st line Support on the helpdesk to resolve IT queries in line with SLAs. This is a perfect opportunity to develop your IT skills and reach your true potential.
In this role, you’ll work towards your Information Communication Technician Level 3 qualification, delivered by the training team at JBC Skills Training.
A Typical Day in the Job:
Prepare and configure new hardware to be installed at customers sites
Provide 1st line helpdesk support to customers
Log and respond to tickets on the helpdesk
Work towards delivering a high-quality IT support service in line with target SLAs
Shadow the rest of team on customers site to gain a broader understanding of other technologies
Desired Skills
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative,
Personal qualities
Non judgmental, Patience
Qualifications required
GCSE Maths & English (Grade C/4 or above)
Future prospects
Progression once Apprenticeship is completed
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
Employer
Intequal - Port Solent
Visit employer websiteAddress
Edison Buildings Electric Wharf
West Midlands
Coventry
CV1 4JA
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