This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
● Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
● Action all customer queries in line with the required processes and service level agreements
● Work as part of a team to ensure great customer service delivery – every time
● Engage proactively with service centres to ensure customer requirements are received and actioned
● Recognise and deal with queries, requests and problems in line with our customer account requirements
● Identification and action of escalation issues
● Undertake any other customer account support duties as required
Benefits:
● Competitive Rates of Pay
● Holidays: 20 days increasing with length of service + bank holidays
● Long Service Recognition scheme
● Enhanced Maternity & Paternity
● Company Pension Scheme
● Life Assurance
● Employee Assistance programme including 24/7 Virtual GP
● DX Discounts Portal
At DX, you will be working towards the Customer Service Practitioner Level 2 apprenticeship, alongside your daily roles and responsibilities, over the duration of 15 months.
Desired Skills
A general knowledge of the Microsoft Office Package, in particular Word and Excel are desirable, but essentially we’re just looking for your passion, personality and desire to learn and progress in the industry!
Personal qualities
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
Qualifications required
GCSE (or equivalent) grade C/4 or above in Maths and English is desired.
Future prospects
Ongoing training and development
Training to be delivered
Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English
DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.
Employer
DX - Sheffield
Visit employer websiteAddress
Europa Close
South Yorkshire
Sheffield
S9 1XS
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