At Tees Active you will work towards your Community Activator Coach L2 Apprenticeship Qualification over the course of 12-18 Months.
Main Responsibilities:
To ensure the safe, efficient and enjoyable use of the facilities by customers and assist in the overall delivery of thrilling, customer-focused experiences on our white water course and adventure climbing activity. To deal with customer/service enquiries in a professional and positive way. Ensuring that the service maintains a strong customer focus and remains committed to the principles of Customer Service Excellence Standard.
Day to Day:
- Assisting Operations: You’ll be involved in various operational tasks, such as opening and closing the facility, routine equipment maintenance, and ensuring the cleanliness and safety of the leisure environment.
- Customer Interaction: Interact with visitors, providing excellent customer service, answering queries, and ensuring their safety during activities.
- Supporting Activities: Assist in delivering exciting experiences at both Tees Barrage White Water Course and Air Trail. This may involve helping participants with safety equipment, guiding them through activities, and ensuring a memorable adventure.
- To understand and ensure compliance with all Health & Safety at Work procedures, personally and for colleagues, children and other customers. This includes compliance with Health and Safety policy and systems, report any faults/incidents/accidents/damage/hazards and take a pro-active approach to Health and Safety matters in order to protect yourself and others. This includes timely reporting and recording of such matters to the General Management team.
- To assist in the implementation of emergency procedures and operational plans where appropriate, e.g. evacuation.
- To assist where appropriate in the development of the centre’s programme through events, competitions and new activities.
- To provide advice and assistance to users of the Centre(s) in relation to existing and future activity programmes.
- To work and communicate efficiently and effectively within and between workgroups.
- To undertake general duties as required at the Centre(s).
- To carry out cleaning and litter picking duties within the centre.
- To give all reasonable advice and assistance to customers using the centre(s).
- To assist with patrolling the centre to prevent abuse of facilities by customers or unauthorised access.
Desired Skills
Reliability: You’ll be part of a team responsible for safety and customer satisfaction. Adaptability: Adaptability allows you to handle changing weather conditions, unexpected situations, and varying visitor needs. Attention to Detail: Whether it’s checking safety equipment or ensuring cleanliness, paying attention to details is critical. Physical Fitness: The role involves physical tasks, such as assisting visitors and maintaining equipment.
Personal qualities
We are looking for motivated, passionate individuals who share our vision and are committed to engaging with our customers to boost community wellbeing in a positive and inclusive way. This is an exciting time to join the Tees Active team as we continue to grow and expand our services throughout Stockton-on-Tees.
You must demonstrate:
- Enthusiasm: A positive attitude and genuine excitement about a range of leisure activities are ideal. Enthusiastic individuals thrive in this dynamic environment.
- Communication Skills: Clear communication with visitors, colleagues, and supervisors is vital. You’ll need to provide instructions, answer questions, and ensure everyone’s safety.
- Team Player: Collaborating with other team members, supporting each other, and working together seamlessly contribute to a successful operation.
No prior coaching experience is required, but a willingness to learn, work hard and challenge yourself is essential.
Qualifications required
No Qualifications Required - All Training Will Be Provided.
Missed out on getting your Maths and English GCSE’s? Don’t worry- you can still apply but you will need to complete Functional Skills Level 2 before you finish the apprenticeship. Our Learning Coaches can support you with this so don’t let this put you off!
Future prospects
This apprenticeship opens up lots of opportunities for your future. Here’s what some Coach Core graduates have achieved within Tees Active:
Full Time Health & Fitness Advisors
Full Time Leisure Assistants
Contracted Instructor/Adventure Assistants
Did you know?
100% of Tees Active Coach Core graduates agreed that the programme had helped their career progression.
85% are still working at Tees Active and earning a higher salary once they completed.
Training to be delivered
Community Activator Coach Apprenticeship L2 including Functional Skills in Maths and English
Employer
Tees Active Limited
Visit employer websiteAddress
Tees Active Ltd
County Durham
Stockton-on-Tees
TS17 6SG
The map below displays the employer’s location, please check travel times before applying.