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Team Leader Supervisor Apprenticeship - Stevenage

(SLM) - Stevenage Arts and Leisure Centre
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(SLM) - Stevenage Arts and Leisure Centre
At a glance
  • £256/ Week
  • 15 months
  • Advanced Level Apprenticeship
  • 40 Hours Per Week Including Early Mornings, Evenings and Weekends - Exact Shifts To Be Confirmed
  • 9 May 2024
Closing date
  • 2 May 2024
(SLM) - Stevenage Arts and Leisure Centre
(SLM) - Stevenage Arts and Leisure Centre
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This a varied and interesting role, as Team Leader Supervisor, you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent everyone active and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

At Everyone Active you will work towards your Supervisor Team Leader L3 apprenticeship qualification over the course of 12-18 Months.

Main Duties:

● To assist with set ups of sports activities and events as well as providing support across a diverse building which includes conferencing, bar and theatre.
● To take an active lead in the Health & Safety coordination of the facility.
● Be able to lead and motivate a diverse team fully embracing our company values
● Be focused on high customer service standards
● Have excellent verbal, written and IT communication skills
● Create an environment where colleagues can achieve their full potential
● Demonstrate exceptional time management and deadline compliance

Further Duties:

Service Development · Demonstrate through your behaviour and attitude that as part of the team you have ownership of and understand the company vision, missions and values · Complete the tasks to ensure the standards of the facility meet company expectations · Ensure the building and surrounds are clean and tidy · Ensure all energy reduction actions are undertaken on a daily basis throughout your shift · Support the centre’s work towards Quest, IiP, ISO 14001, 45001 and other awards
A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
· Start shifts on time
· Wear uniform as per the company standard
· Take appropriate action when identifying faults and hazards following all H&S procedures
· Achieve standards described in operations manuals
· Ensure daily operational checklists are completed
· Ensure cleaning tasks are completed to the company standard as per the schedule and signed
off
· Observe COSHH and PPE training
· Promote the safe use of all areas · Ensure equipment setups are completed safely, to the required standard and on time. · Report all hazards to the duty manager to report on EQMS and isolate if required · Enforce Normal Operating Procedures at all times · Follow Emergency Action Plan procedures at site ·
Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments.
Listen, value and respond to all comments made by customers.
· Greet each customer you meet during the shift
· Deliver a customer experience that generates customer compliments
· Report customer feedback to Duty Manager
· Have knowledge of facility programme
· Support other departments within the centre as needed

Desired Skills

Good customer service skills as wil be working with the public Good organisation skills

Personal qualities

Industry experience of 6 months
1st aid is describable but not essential as training will be given

Future prospects

This will lead to Duty Management of dry sites which can have a number of options to develop from.

Training to be delivered

Team Leader Supervisor Apprenticeship L3 including Functional Skills in Maths and English

Stevenage Arts and Leisure Centre is a large, multi-purpose facility. Its explicit aim is to give those in the local area access to both top-notch sports and leisure services, as well as the arts.

Employer

(SLM) - Stevenage Arts and Leisure Centre

Visit employer website

Address

Stevenage Arts and Leisure centre

Hertfordshire

Stevenage

SG1 1LZ

The map below displays the employer’s location, please check travel times before applying.

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Closing Date