You will play a crucial role in providing technical support to customers and internal staff. This is an excellent opportunity to kickstart your career in the IT industry while working with cutting-edge technologies. Within this role, you will interact with customers via phone, live chat, and email to understand and resolve their technical issues.
A typical day in the job:
● Resolving technical issues regarding customers' hardware, software, and networking
● Complete first-line and second-line support tasks - both internal and external utilising the internal ticketing system
● Take responsibility of customers issues and ensure they are fixed with a relevant time scale following service level agreements
● Communicate effectively with customers using the phone, live chat and email
● Support with password management & resets for internal staff
You will be working towards a Level 3 Information Communication Technician Qualification over the course of 15 months.
Desired Skills
• Have a passion for IT • Knowledge of general networking and IP addressing • Basic knowledge of SQL and databases • An understanding of operating systems and troubleshooting problems with Windows 7 to 10 is beneficial
Personal qualities
● Strong communication skills
● Ability to work both independently and in a team
Qualifications required
GCSE Maths & English (Grade C/4 or above)
Future prospects
Potential position for the right candidate on successful completion of the apprenticeship programme.
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
Employer
Intequal - Port Solent
Visit employer websiteAddress
Haslucks Green Road
West Midlands
Solihull
B90 2EL
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