We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
Your main roles and responsibilities will include:
● Managing all incidents and IT support requests from receipt to resolution & closure
● Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
● Keeping accurate records of all site information using IT service management tools
● Providing excellence customer service to end users, such as staff & students
● Ensuring service level agreements are met
● Promptly completing any admin paperwork/documentation.
Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge, and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
Desired Skills
You should be able to showcase some prior knowledge and skills within IT as a hobbyist. This could be offering IT support to friends and family, or building custom PC’s for example. Some customer service experience would also be desirable. You should have the ability to show empathy.
Personal qualities
· Excellent communication skills both spoken and written
· Team player
· Good time keeping and time management
Qualifications required
Grade 4/C or above in both English and Maths and a related technology qualification
Future prospects
Possible full-time role upon successful completion of the apprenticeship programme
Training to be delivered
Maths and English Functional Skills. Information communication technology Apprenticeship Level 3
Employer
Hampshire County Council
Visit employer websiteAddress
The Hayling College
Hampshire
Hayling Island
PO11 0NU
The map below displays the employer’s location, please check travel times before applying.