Key Responsibilities:
· Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system.
· To provide excellent customer service, assisting staff and pupils in the use of IT resources.
· To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems.
· To assist in supporting and managing of a range of devices, including iOS and MacOS environments.
· To provide IT and AV support for Public and Internal Examinations.
· To provide IT and AV support for school events including occasional duties out of school hours.
· To help ensure that devices are kept up to date and that security software is up-to-date.
· To help monitor consumables and to arrange for orders to be placed.
· To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment.
· To assist with the maintenance of the equipment inventory.
· To assist with the creation and management of user accounts.
· To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training.
· To keep abreast of current developments in IT within schools.
· To promote high standards of Health & Safety with regards to IT and other technology.
· To help ensure that the School operates within the law with respect to software licenses, data protection and IT use.
· To complete any administrative paperwork promptly and to a high standard.
Desired Skills
You should be able to showcase some prior knowledge and skills within IT as a hobbyist. This could be offering IT support to friends and family, or building custom PC’s for example. Some customer service experience would also be desirable. You should have the ability to show empathy.
Personal qualities
· Excellent communication skills both spoken and written
· Team player
· Good time keeping and time management
Qualifications required
Grade 4/C or above in both English and Maths and a related technology qualification
Future prospects
Possible full-time role upon successful completion of the apprenticeship programme
Training to be delivered
Information Communications Technician (IT Support) Level 3
Functional Skills Maths and English if required
Employer
Farnborough Hill
Visit employer websiteAddress
Farnborough Hill School
Hampshire
Hampshire
GU14 8AT
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